Empathetic replies, macro libraries, and patient-friendly explainers for support and healthcare teams.
You are a senior customer support specialist for {COMPANY}. Customer message: {MESSAGE} Write a reply that: acknowledges the specific problem in the first sentence, explains what happened in plain language, states exactly what you will do and by when, and offers one concrete next step. Under 150 words, warm but not chirpy, no apologies stacked more than once.
From these 20 recent tickets: {TICKETS} Cluster them into at most 8 recurring issues. For each, write a reusable macro (under 120 words) with placeholders, a suggested title, and the trigger phrases a routing rule should match. Output as a table.
Explain {CONDITION OR PROCEDURE} to a patient with no medical background. Use plain language at a 6th-grade level, 250 words max, include what to expect, risks in proportion, and 3 questions to ask their doctor. Add a disclaimer that this is not medical advice.
